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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder e-mail sender

    Asked by mdimauro on March 13, 2017 at 02:18 PM

    An e-mail sender is no longer with our company.  How do we change the e-mail sender to a new address?

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    JotForm Support

    Answered by Jan on March 13, 2017 at 05:19 PM

    I can see that you are using a custom sender email address in the Autoresponder. You can delete and add a custom sender in the Account Settings page.

    In the Sender Emails section, click the "Edit" link. After that, the list of emails will appear. You can remove an email or add a new one. 

    After that, you need to change the Sender Email in the Autoresponder wizard. Here's a guide: Setting-Up-an-Autoresponder-Email.

    Please check the complete guide here: How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings.

    Hope that helps. If you have any questions, let us know. Thank you.