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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Bronze account not working URGENT

    Asked by felipetoledo on March 13, 2017 at 03:19 PM

    I have just upgraded our account payment USD 19.00 for the Bronze account.

    But it still not working.

    We need it FIXED URGENTLY!

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2017 at 06:02 PM

    You upgraded the account felipetoledo which does not have a single form. I've canceled the subscription and refunded this wrong payment.

    It seems you are trying to upgrade another account, as the form 70675659514668 belongs to another account: globalattitude ,  both accounts are related to the same email address: felipe@diplomaciacivil.org.br Such account is scheduled to downgrade on 2017-04-14 , so on that date you should re-upgrade it if you wish to continue on Bronze status.