What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bronze account not working URGENT

    Asked by felipetoledo on March 13, 2017 at 03:19 PM

    I have just upgraded our account payment USD 19.00 for the Bronze account.

    But it still not working.

    We need it FIXED URGENTLY!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 13, 2017 at 06:02 PM

    You upgraded the account felipetoledo which does not have a single form. I've canceled the subscription and refunded this wrong payment.

    It seems you are trying to upgrade another account, as the form 70675659514668 belongs to another account: globalattitude ,  both accounts are related to the same email address: felipe@diplomaciacivil.org.br Such account is scheduled to downgrade on 2017-04-14 , so on that date you should re-upgrade it if you wish to continue on Bronze status.