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    Adding a product (payment widget) and it won't accept my $10.00 price

    Asked by KellyWeaver on March 13, 2017 at 03:21 PM

    Hi!! we added the plugin from authorize.net to add products with dollar amounts, and our clients are charged upon checkout. We are editing the products and trying to add one that has a $10 amount, but when we start typing the number "10", it just fills in "1.00" and we can't change. We tried entering 9, and can get that amount, but nothing that has TWO digits. 

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    JotForm Support

    Answered by Chriistian on March 13, 2017 at 06:49 PM

    Hi there,

    I might just have experienced the same issue you encountered. Once creating a product, if you type "1" in the Price field, the field is automatically filled with "1.00" and the cursor jumps.

    I would suggest, do not press tab key or leave the Price field immediately. After typing "1", wait for a few seconds. Once the field is automatically filled with "1.00", place the cursor after "1" and type "0". Please see below.


    Let us know if you need further assistance.


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    Answered by KellyWeaver on March 13, 2017 at 07:46 PM
    got it… thanks!