What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where have my contacts gone?

    Asked by DaleGentry on March 13, 2017 at 03:21 PM

    As I import my contacts into an excel spreadsheet, we normally had over 3,000. Now my list has been cut to 500. Where have the rest of my contacts gone?

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    JotForm Support

    Answered by david on March 13, 2017 at 06:45 PM

    Since your account is currently over limit for stored submissions, submissions in excess of the most recent 500 have been hidden from view.  When your subscription was active, there was no submission storage limit so all your data could be viewed.  

    I restored the submissions but they will be hidden once again if the account is not upgraded.  From your usage, it looks like a Storage subscription would suffice.