Why am I getting transaction declined message?

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    Asked on March 13, 2017 at 03:31 PM

    We've recently had several forms that are giving users a PCI Error when that try to send in the form with a credit card transaction. 

    We use and I've checked out API Code and Transaction codes and they are correct. 


    Any suggestions?

  • Profile Image
    Answered on March 13, 2017 at 08:12 PM

    I have cloned your form and integrated it with on my end, I can see the form works fine and it submits without any problem. 

    You could try on this form: 

    Enter this testing payment info: 

    - Credit Card Number: 4242424242424242

    - CVC : 123

    - Valid Expiration Date

      *Later than the current date

    But my integration is set to sandbox mode, this is why it accepts the testing credit card info. 

    I have also checked on documentation and found this related article to the error you're receiving: 

    I would suggest you to either try your integration on sandbox mode, here's a guide that will help you with that: 

    And make sure you're entering a valid credit card info, otherwise the payment will not be processes. 

    Hope this helps.