What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understand correctly, you are not able to log in the account. If this is correct, you may log in your Jotform account using either the username or the email address in combination with password, if you have forgotten password, you have to make a password reset by clicking forgot password? from the Log in page.