i paid for the service but it does not work!!!

The problem is that you created this form to request credit card critical information on plain text fields.

Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

In light of this, it is a must to take any of the following options:

1. Integrate your form with any of our Payment integrations.  

2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

For now we have removed the guilty fields on the form. But you must refrain of making new forms like that, otherwise, we will be obligated to suspend your account and cancel the subscription.