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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my email address is in the bounce list?

    Asked by Sfortner on March 13, 2017 at 06:05 PM

    I have this set up to come into my email address and they aren't showing up in my email. When I signed in it said I was on the Bounce list.....Why is that?

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 10:29 PM

    I've checked your current email address and I cannot find it in our bounce list, I can also see on your email history that all emails were successfully sent. 

    Do note that an email address is added to our bounce list when the recipient mail server rejects the email, this may be due to security filters or due to missing info on the email settings. 

    I would suggest you to check this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you keep getting your email in our bounce list, you could try setting up a custom sender email address using the SMTP method, this guide will help you with that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.