What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Conditions are not sticking.

    Asked by greeleyshuttle on March 13, 2017 at 07:38 PM

    For example I have a question that says pick up location, when either location is chosen, it should show a field that is hidden. It worked for a couple of days, now its not working! Very frustrating as these are passenger reservations and we are missing half of their information! 

  • Profile Image
    JotForm Support

    Answered by jonathan on March 13, 2017 at 11:04 PM

    I assume the form was the Online Round Trip booking form.

    I review the existing conditions on the form and I can see they are flawed.

     

    The condition rules will have issue if you will assign duplicate rules on the same affected fields. In your current condition the conditional statement were duplicate or the same only since the fields affected were the same.

    Also as a general rule, if you want to HIDE fields in condition rules, you should use SHOW action instead.

    Review our user guide also : https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Try changing the conditions to like this instead.

    You can test my test form https://form.jotformpro.com/70719094131958

    Let us know if still not resolved.