What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why fields won't show/hide conditionally?

    Asked by Cinderella on March 13, 2017 at 08:39 PM


    I'm having a difficult time getting tow of my fields to hide like my others

    My Proud Heritage


    Over The Hill Club

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 13, 2017 at 11:46 PM

    Can you please try to change the condition you have set on your form and see if this makes difference?

    For example, please change all the condition that is "NOT EQUAL" then "HIDE"  to "IS EQUAL TO" then "SHOW". Please see the image below:


    Let us know if you need further assistance.

  • Profile Image

    Answered by Cinderella on March 20, 2017 at 12:17 PM

    I used those directions, they did hide, however when I click on the item from the drop down menu, it doesn't show them

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    JotForm Support

    Answered by Nik_C on March 20, 2017 at 03:15 PM

    The problem is that you have those fields written twice in "Select your Almanac" field:

    With lowercase:

    And with uppercase:

    When I tested your form with appropriate selection everything worked fine.

    Please check and let us know how it worked for you.

    Thank you!