What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the Master Account have access to all forms created by Sub-Accounts?

    Asked by UQLS on March 14, 2017 at 05:42 AM

    I hold the Master Account for my organisation and have several Sub-Accounts. I assumed that, as the Master Account manager, I would have automatic access to all sub-account created forms. Is that not so? Is there a way to ensure that I can see all sub-account created forms? 

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    JotForm Support

    Answered by liyam on March 14, 2017 at 06:10 AM


    Sub user accounts do not have the capacity to create forms for the master accounts. They will only be able to view, edit, delete submissions, and view, edit, rename, delete forms.

    So if a sub user creates a form, it is created under his own account and not for the master account.


    If you have questions, please let us know.