What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Support

    Form Builder 4.0: It is not possible to edit/remove/replace the image.

    Asked by candy on March 14, 2017 at 07:02 AM

    A user named "metropolitanmed" has reported us that he has an image in his form that it is not possible to edit/remove/replace the image. It is also not possible to click it. I am able to replicate it.

    username: metropolitanmed

    form ID: 70143809631150

    cloned form ID; 70723186338964

  • Profile Image
    JotForm Support

    Answered by Scott on March 14, 2017 at 08:02 AM

    Hey Candy,

    This image file was added to the form via Advanced Designer >> Form Cover tab.

    The user can delete and/or change this image via Advanced Designer.

    I'm canceling this ticket since it is not a bug.

    Thanks.