What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've reached my login attempts, why cannot I reset my password?

    Asked by michael bailey on March 14, 2017 at 10:27 AM
    I keep getting an error message saying I have reached my login attempt limit. It will not allow me to reset my password. Please Help
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    JotForm Support

    Answered by Kevin_G on March 14, 2017 at 10:31 AM

    Do note that this has been implemented due to security concerns, what we suggest is to wait a couple of hours to try to log in again.

    If you forgot your password then you could reset it, but you should use your account username since I found you had two accounts: 



    Using the account where you need to change your password should send the instructions to the correct account, even if it's sent to the same email address. 

    If you're still unable to either log in or reset your password, please let  us know.