I've reached my login attempts, why cannot I reset my password?

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    michael bailey
    Asked on March 14, 2017 at 10:27 AM
    I keep getting an error message saying I have reached my login attempt limit. It will not allow me to reset my password. Please Help
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    Answered on March 14, 2017 at 10:31 AM

    Do note that this has been implemented due to security concerns, what we suggest is to wait a couple of hours to try to log in again.

    If you forgot your password then you could reset it, but you should use your account username since I found you had two accounts: 



    Using the account where you need to change your password should send the instructions to the correct account, even if it's sent to the same email address. 

    If you're still unable to either log in or reset your password, please let  us know.