What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are missing

    Asked by Steven Murphy  on March 14, 2017 at 10:49 AM

    my forms are missing and when I try and log into my account it says auto suspended. What does this mean and how do I fix it?

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    JotForm Support

    Answered by Ian on March 14, 2017 at 11:56 AM

    Your account status is autosuspended. Your form is asking sensitive Credit Card Information. This is a violation of our terms of use. I will re-activate your account but you need to immediately delete the field that is asking for Credit Card Information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.

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    Answered by SMProPhoto on March 14, 2017 at 12:46 PM
    Yes. I realized that when I was looking into what caused this. I was trying
    to solve a problem we were having with our website store coding. I never
    used the form but forgot to delete it. I appreciate your help. I will find
    the form and delete it right away!
    ...
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    Answered by SMProPhoto on March 24, 2017 at 01:46 PM
    I contacted you a few weeks ago about my account being locked. I can access
    my account now but my forms are saying they are disabled and I can't find
    where to enable them. I deleted the form right away as you said. but for
    some reason this is happening.
    Please help!
    *Steven Murphy*
    *Vice President*
    ESP Well Supply
    *Email: *smurphy@shop-esp.com
    *Toll Free:* 888-511-4377
    *Office:* 949-833-9006
    *Cell:* 714-321-2902
    ...
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    JotForm Support

    Answered by Aury on March 24, 2017 at 04:55 PM

    Hello,

    I checked your account and I noticed it is auto-suspended by our anti-phishing filter, I have also checked your forms and I found them both are built in accordance with our Terms of Use. In sight of that, I reactivated the account as suspension was due to an error.

    Kind Regards.

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    Answered by SMProPhoto on March 24, 2017 at 05:46 PM
    Thank you!
    *Steven Murphy*
    *Vice President*
    ESP Well Supply
    *Email: *smurphy@shop-esp.com
    *Toll Free:* 888-511-4377
    *Office:* 949-833-9006
    *Cell:* 714-321-2902
    ...