My forms are missing

  • Steven Murphy
    Asked on March 14, 2017 at 10:49 AM

    my forms are missing and when I try and log into my account it says auto suspended. What does this mean and how do I fix it?

  • Ian
    Replied on March 14, 2017 at 11:56 AM

    Your account status is autosuspended. Your form is asking sensitive Credit Card Information. This is a violation of our terms of use. I will re-activate your account but you need to immediately delete the field that is asking for Credit Card Information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.

  • SMProPhoto
    Replied on March 14, 2017 at 12:46 PM
    Yes. I realized that when I was looking into what caused this. I was trying
    to solve a problem we were having with our website store coding. I never
    used the form but forgot to delete it. I appreciate your help. I will find
    the form and delete it right away!
    ...
  • SMProPhoto
    Replied on March 24, 2017 at 1:46 PM
    I contacted you a few weeks ago about my account being locked. I can access
    my account now but my forms are saying they are disabled and I can't find
    where to enable them. I deleted the form right away as you said. but for
    some reason this is happening.
    Please help!
    *Steven Murphy*
    *Vice President*
    ESP Well Supply
    *Email: *smurphy@shop-esp.com
    *Toll Free:* 888-511-4377
    *Office:* 949-833-9006
    *Cell:* 714-321-2902
    ...
  • Aurora JotForm Support
    Replied on March 24, 2017 at 4:55 PM

    Hello,

    I checked your account and I noticed it is auto-suspended by our anti-phishing filter, I have also checked your forms and I found them both are built in accordance with our Terms of Use. In sight of that, I reactivated the account as suspension was due to an error.

    Kind Regards.

  • SMProPhoto
    Replied on March 24, 2017 at 5:46 PM
    Thank you!
    *Steven Murphy*
    *Vice President*
    ESP Well Supply
    *Email: *smurphy@shop-esp.com
    *Toll Free:* 888-511-4377
    *Office:* 949-833-9006
    *Cell:* 714-321-2902
    ...