What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    25 paiements imcomplets

    Asked by nakori on March 14, 2017 at 11:45 AM

    Bonjour

    j'ai constaté 25 paiements incomplets. 

    je n'accède à aucune informations et ne peux pas récupérer les informations de ces contacts clients.

    Pourriez vous me dire comment faire pour "débloquer" ces notifications / abonnements ? (voir screenshot)

    par ailleurs, on m'indique que le nombre de submissions de mon compte jotform est complet, or, mon webmaster m'a informé qu'en mettant le lien avec votre site, je n'aurais pas cette limite là.

    Pouvez vous m'indiquer ce qu'il en est ? D'avance, je vous en remercie

    Merci bcp,

    Cordialement,

    Louis Roizard

    +33 (0)6 63 56 29 98

    tpa@nakori.fr

    Screenshot
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    JotForm Support

    Answered by Nik_C on March 14, 2017 at 01:11 PM

    Hello Louis,

    Please refer to this guide regarding Incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    And here is how to view Incomplete payment submissions: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    If you still have any questions please let us know.

    Thank you!