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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not going through after pressing submit

    Asked by marketingsws on March 14, 2017 at 12:52 PM



    I tested a form and after I click submit, the "Thank you" page does not show up - I just get a blank white page - and the information does not go through. Same thing happened to another form we are using - the client said the form stalled after she pressed submit and the end and I did not receive her information. 


    Thank you, 


    Page URL:

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    JotForm Support

    Answered by david on March 14, 2017 at 02:11 PM

    I cloned your form to test it and was redirected to PayPal for payment:

    I submitted your copy of the form and was redirected to PayPal there as well:

    I tested both the forms you referenced as well as your most recent form and all appear to be working at this time. 

    If they are still not working on your end, let us know and we will be happy to have another look.