What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you message when form is submitted

    Asked by AndreaCagiano on March 14, 2017 at 01:07 PM

    Is this a legitimate response for submitting our form?  or has my form been "hacked"?  Our customers feel that it is not a legitimate 'Thank you' from us.  Can it be changed?  Removed?

    Thank you,


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    JotForm Support

    Answered by Jan on March 14, 2017 at 02:29 PM

    Unfortunately, I wasn't able to replicate the issue when I did a test submission on your form. It seems that you were able to change the Thank You Page by yourself. Here's a screenshot:

    You can customize the Thank You Page using the Thank You Editor. You can also redirect it to an external link. Please check this user guide: https://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page.

    Hope that helps. Thank you.

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    Answered by AndreaCagiano on March 14, 2017 at 03:46 PM
    Yes, I figured out how to change the Thank you page. Thank you for the quick reply.