Two user submitted form but the submission is not being displayed.

  • Profile Image
    mdavid
    Asked on March 14, 2017 at 01:39 PM
    I had two more parents generate a payment from the form with no corresponding form entry.  I can provides dates, times and PayPal transaction ID's if it helps.
  • Profile Image
    ashwin_d
    Answered on March 14, 2017 at 01:56 PM

    Hello mdavid,

    I did check your form's submission page and I found that you have several submission ended up in "Incomplete payments". Please check the screenshot below:

     

    Please note that when your users submit form, they are redirected to PayPal checkout page. If they do not settle payments, those submissions are marked as incomplete submissions. You may like to take a look at the following guide for more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    You may also like to take a look at the following guide on how to view incomplete payment submissions:  https://www.jotform.com/help/135-How-to-view-incomplete-payments

    Can you please check your PayPal account and see if you have receive those payments successfully but the submissions still ended up as incomplete payments? If you have received payments in PayPal account that means the IPN of your PayPal account is disabled. You will have to ensure IPN in your PayPal account is enabled and the following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    We will wait for your response.

    Thank you!