What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Make SMTP Address available to all subusers

    Asked by WheatonCollegeForms on March 14, 2017 at 03:21 PM

    Due to inconsistancy of forms being delivered using Jotform servers, we would like to set up a generic SMTP that our subusers can select when creating their forms.  Ideally it would be a choice for subusers under Settings>Email>Advanced>Sender Email

    I have created an SMTP, but my subusers do not see it as a choice when creating forms.  Is there a way it can be added to the dropdown menu for all subusers?


    Sandy Nielsen

    Wheaton College

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    JotForm Support

    Answered by John_Benson on March 14, 2017 at 04:48 PM

    The main account should set an SMTP in the Account Settings page. Here's the link: https://www.jotform.com/myaccount/settings. After that, the main account should change the Sender Email of the Shared forms.

    Please take note that the Sub-user will not be able to see the SMTP in the Sender Email. 

    Related guide: How-to-Share-Forms-with-a-Sub-account-User

    Hope that helps. Let us know if you need further help. Thank you.