Make SMTP Address available to all subusers

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    Asked on March 14, 2017 at 03:21 PM

    Due to inconsistancy of forms being delivered using Jotform servers, we would like to set up a generic SMTP that our subusers can select when creating their forms.  Ideally it would be a choice for subusers under Settings>Email>Advanced>Sender Email

    I have created an SMTP, but my subusers do not see it as a choice when creating forms.  Is there a way it can be added to the dropdown menu for all subusers?


    Sandy Nielsen

    Wheaton College

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    Answered on March 14, 2017 at 04:48 PM

    The main account should set an SMTP in the Account Settings page. Here's the link: After that, the main account should change the Sender Email of the Shared forms.

    Please take note that the Sub-user will not be able to see the SMTP in the Sender Email. 

    Related guide: How-to-Share-Forms-with-a-Sub-account-User

    Hope that helps. Let us know if you need further help. Thank you.