I am not longer receiving email notifications

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    jesus2017
    Asked on March 14, 2017 at 03:49 PM

    Hola Buen día, el problema que tengo es que no me llegan las notificaciones de mis formularios ami cuenta de correo jesus.lopez@sinersystech.com y cuando la cambio a la de jesusjlz2013@gmail.com, si me llegan utilizo outllook para la cuenta de jesus.lopez@sinersystech.com.

    Espero puedan ayudarme.

    quedo en espera de sus comentarios.

  • Profile Image
    david
    Answered on March 14, 2017 at 03:50 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List