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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not longer receiving email notifications

    Asked by jesus2017 on March 14, 2017 at 03:49 PM

    Hola Buen día, el problema que tengo es que no me llegan las notificaciones de mis formularios ami cuenta de correo jesus.lopez@sinersystech.com y cuando la cambio a la de jesusjlz2013@gmail.com, si me llegan utilizo outllook para la cuenta de jesus.lopez@sinersystech.com.

    Espero puedan ayudarme.

    quedo en espera de sus comentarios.

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    JotForm Support

    Answered by david on March 14, 2017 at 03:50 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List