Contact form not working correctly with @comcast emails

  • Profile Image
    nhnamherst
    Asked on March 14, 2017 at 05:14 PM

    Hi, we have been using your contact form for almost a year without any problems.

     

    However, our submission form is to forward the new signup each time a new volunteer used the form embedded on our volunteer page. Once they click submit, it is supposed to forward to 5 email addresses, but the 'comcast.net' email addresses are not receiving the form submission email

    please let us know if there is an issue with comcast (we have an .edu address, a 'yahoo' address and two 'gmail' addresses that do receive the submission form)

     

    thanks

    Michael

    nhnamherst.org

  • Profile Image
    Mike
    Answered on March 14, 2017 at 06:31 PM

    Thank you for contacting us.

    We have removed your Comcast email addresses from our bounce list. The email delivery attempts should be restored. However, we cannot guarantee that Comcast will not reject the messages for some reason and your email addresses will end up in our bounce list again. You may try whitelisting our sender email noreply@jotform.com on the Comcast side.

    If you need any further assistance, please let us know.