Bad gateway with PDF

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    Asked on March 15, 2017 at 01:18 AM



    We have been recieving the PDF copies of the reports to our forms without a problem.  However all of a sudden one staff member's PDF's are empty with a message about a bad gateway (screen shot attached)...the complete PDF is normal in the back of Jotform.

    Can you please advise?


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    Answered on March 15, 2017 at 04:28 AM

    Could you please tell us more about the file, is that submission downloaded in PDF or some PDF file attached to submission and then downloaded?

    Also, it would help if you could let us know which submission is affected with this problem so we can have a closer look.

    We'll wait for your response.

    Thank you!