why cant I open png files from the form?

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    idealstencils1
    Asked on March 15, 2017 at 02:18 AM

    i cant open png files people send me, is this a known issue? im trying to open in PS - 

     

    MESSAGE KEEPS SAYING - THE FILE FORMAT MODULE CANT PARSE THE FILE ??

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    Ian
    Answered on March 15, 2017 at 04:22 AM

    This message seems to appear in PS and not Jotform. Are you able to view the image in any image viewer?