What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My saved document looks correct in preview but not when I link to it?

    Asked by jeffbennington on June 22, 2012 at 10:38 PM

    This form ~> http://form.jotformpro.com/form/21733536270955 is correct in my file of documenys. I open it an everything looks great. And when I look at it in preview, it looks right. But when I copy and paste the url (after saving of course) it looks like the original that did not work. What is going on. Seriously, look at the file in my account, and then try pasting the link you get and it is not correct.

     

     

    The problem is: 1. It is still has the line asking for a pic and requires the "Pen Name" line.

         2. But there should not be a line asking for a jpg pic and the pen name should not be required as found in my saved form.

     

    HELP! Although it's too, late, we are already getting reports from folks who could not load and I'm sure those are all lost sales. And the ones who have informed us about the glitch, are probably convinced that working with us will be just as unreliable.

     

    Jeff

    Page URL:
    http://www.jotform.com/?formID=21733536270955

  • Profile Image
    JotForm Support

    Answered by abajan on June 22, 2012 at 10:44 PM

    Hi Jeff

    Our apologies for the inconvenience and embarassment this would have caused you. Please see this thread for the most likely solution.


    Wayne