What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have all my forms been disabled?

    Asked by maddogzs on March 15, 2017 at 08:07 AM
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    JotForm Support

    Answered by liyam on March 15, 2017 at 10:07 AM


    Your account was autosuspended because our system's filter found a form which can be suspected to be malicious. Upon reviewing your forms, I found one which collects a username and password. Please take note that we do not allow collection of such information and is a violation of our terms of use.

    On this matter, we'll be able to reactivate your account only if you agree to remove the fields for password collection. 


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    Answered by Rachel Gibbs  on March 15, 2017 at 10:11 AM

    I agree to remove those fields today on my form.

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    JotForm Support

    Answered by AIDAN on March 15, 2017 at 12:47 PM

    Hi Rachel, I believe you meant to send your reply to another ticket? or do you own the account "maddogzs" too?

    In any case, I have removed the offending field and re-activated the account maddogzs because all the other forms are in compliance with our terms of use.

    If you need further assistance please let us know. We will be happy to help. Thank you.