What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    bounce list

    Asked by awasson5 on March 15, 2017 at 08:13 AM

    I have a user who ends up on the bounce list a lot.

    What steps can be taken to avoid this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on March 15, 2017 at 10:18 AM


    This may have been caused by one of the IPs used by JotForm. For the email alerts being sent to your user, can you test if using an SMTP email address would resolve this issue? 

    If you need to learn how to setup SMTP on your account, please follow this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form