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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't open my form and can't login

    Asked by Felix  on March 15, 2017 at 08:42 AM




    I tried to login but this is impossible. Only the notice "AUTOSUSPENDED" is showing up. Changing the password is possible and after that the automatic forwarding works fine but a normal login result in the same problem.


    The login process was possible in the morning. It wasn't possible for me to public a form. It results always in an error with the Massage ‘This form isn’t active’ but it was active.  


    Thanks for your help.


    Best Regards




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    JotForm Support

    Answered by ashwin_d on March 15, 2017 at 10:50 AM

    Hello Felix,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Eintrag Station" has fields like "Techniker & Passwort für Softwarezugriff" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!

  • Profile Image

    Answered by eliso on March 15, 2017 at 11:35 AM




    thanks for your help and the explanation.


    Now I understand the problem. The form is only for myself. But okay. Next time I try to remember and try to avoid using these buzzwords.

    Again thanks for your quick help!

    Best regards