What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing submission results for a HTML object question in my form.

    Asked by GeekTips on June 23, 2012 at 01:50 AM

    I did a custom date object in HTML for date of birth records to remove Years in the future. But it seems that the results of that object have no appeared in my submissions? Why is this? I saved my form after inserting this object.

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    Answered by GeekTips on June 23, 2012 at 01:58 AM

    The date of birth field results was shown in my emails that I recieved for each submission but not om the Submissions page or in the Excel CSV Spreadsheet I downloaded.

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    JotForm Support

    Answered by NeilVicente on June 23, 2012 at 04:21 AM

    It is a no-no to use a free text tool to create your own input fields. Such fields are not registered in our system and submitted information will not be saved to our database.

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    Answered by GeekTips on June 23, 2012 at 05:00 AM

    That's not good. It would have been nice if I had been told this earlier as now, 200 people have entered their date of birth into my form and I have no record of it. I only used the HTML text free tool from a recomendation by your support staff in March after I asked what could be done to stop users selected DOB after 2013 in the future.

    http://www.freeimagehosting.net/itp2l

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    JotForm Support

    Answered by NeilVicente on June 23, 2012 at 05:17 AM

    We feel terribly sorry for this inconvenience. I've just checked the thread in which you were given this erroneous advice. I wish I were able to read that post before you proceeded with the solution. This situation could have been avoided.

    To be honest, there is not much we can do at this point. There is no way to retrieve information that was not recorded in the first place.

    At least the submitted information for DOB was sent to your e-mail, as you have mentioned. I guess the only way to fix this is to manually retrieve that information from the form's notification mails, one by one, then copy it in a spreadsheet.

    I personally feel your disappointment in this situation.

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    Answered by GeekTips on June 23, 2012 at 05:50 AM

    Hi Neil. thats alright. I guess I'll have to analyse my emails. JotForm is still a very good service.