What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We need to change the payment credit card

    Asked by AndreSalsa on March 15, 2017 at 08:56 AM

    Hi... Where can i change a method of payment? 

    We have used a credit card but i need to use another.

    I will apreciate if we talk about it by email, by andre@graficasalsa.com.br

    Thank you!

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 15, 2017 at 11:25 AM

    Hi, thank you for contacting us.

    I have examined your account and found that you are using PayPal as your method of payment.

    Please note that in order to change your credit card info, you would need to do that within your PayPal account.

    If, on the other hand, the new credit card is attached to another PayPal account, and you would like to use that PayPal account instead of the one you're currently using, then you would need to cancel your current PayPal subscription and upgrade again using your other PayPal account. We have a guide on how to cancel your PayPal subscription here: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I hope this helps. If you need further assistance please let us know. Thank you.