What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't find my account

    Asked by Hayley moss  on March 15, 2017 at 09:35 AM

    Hi there

    I subscribed for the free trial just over a week ago and created a form. I was successfully using it and then when I clicked the link to view the form it said that the form had over exceeded the data quota. I am a little confused as I had only used this form a few times and now when I try to log in to my account it is saying it doesn't recognise my email. It's almost as if I hadn't set up an account as it's not showing on your system which is really weird.

    It took me a long time to get the form looking right and working and I'd hate to have lost it as I wish to continue using it (even if I have to pay)


    Im hoping you can look into this for me and find my account and form.


    Kind Regards


  • Profile Image
    JotForm Support

    Answered by Aury on March 15, 2017 at 11:49 AM

    Dear Hayley,

    Kindly get back to us to let us know the url of the form you are referring to, so then we will be able to locate the account the form was built in and provide accurate information.

    Thank you and Regards.