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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not fully encrypted?

    Asked by alan997 on June 23, 2012 at 02:50 AM

    My forum is using https but in the toolbar it says some resources are not secure. 

    https://secure.jotform.com/form/21738493806866

    Page URL:
    https://secure.jotform.com/form/21738493806866

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    JotForm Support

    Answered by abajan on June 23, 2012 at 05:22 AM

    That's because the "Discuss All General Discussion Forums" image is at a non-secure location. If you have difficulty finding a secure location in which to store the image, please use our co-founder Aytekin's solution in this thread.

    Incidentally, the security seal should only be displayed at the secure URL of your form but I can see it when visiting the non-secure URL: http://www.jotform.co/form/21738493806866. I'll need to investigate this later today, as I'm signing off now. In the meantime, I'll leave the question opened for 

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    JotForm Support

    Answered by abajan on June 23, 2012 at 05:25 AM

    Actually, the security seal image also needs to be secure! To make it secure, just insert an "s" after the http in its URL.

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    Answered by alan997 on June 23, 2012 at 06:53 AM

    Thank you. I have a new form for this so this one will be removed. Can you please delete my profile picture? I never uploaded that and that was from months ago!?

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    JotForm Support

    Answered by abajan on June 23, 2012 at 07:22 AM

    Speaking under correction, I don't think our support team can remove or change your avatar but if you have a Gravatar account, please see this thread for a possible solution. (I must admit that it's a mystery as to who gave you your current avatar though.)

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    Answered by alan997 on June 23, 2012 at 07:28 AM

    The picture is mine. I have removed it from Gravatar just now.  

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    JotForm Support

    Answered by abajan on June 23, 2012 at 08:14 AM

    Okay. It may take a while (possibly days) for it to update on the forum.

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    Answered by alan997 on June 23, 2012 at 09:48 PM

    Thank you.