What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to downgrade to a FREE account.

    Asked by xxschneider on March 15, 2017 at 10:43 AM

    I would like to downgrade to a FREE account. Account: xxschneider; email: steve@franchiseusa.net; company: Franchise USA

    Page URL:
    https://www.jotform.com/70305461796156

  • Profile Image
    JotForm Support

    Answered by Aury on March 15, 2017 at 01:14 PM

    Hello,

    Please go ahead to downgrade the account to Free status from our system.

    Since the subscription is paid with your Paypal account, in order to prevent further auto-renewal charges, you have to cancel the subscription from the Paypal site, please follow this guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    Best Regards.