What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long will the uploaded files remain in my account?

    Asked by POTENTIALe on March 15, 2017 at 11:02 AM

    Dear Ladies and Gentlemen,

    I'm using the widget "Drag and Drop Upload" and I've seen that it saves pictures and documents at an external platform via amazon. 

    As I need access to this data for at least 7 months I wanted to ask if you know how long this plattform will save documents and photos which have been uploaded?

    Thank you for your help!


    Kind regards,

    Sarah Ledermüller

  • Profile Image
    JotForm Support

    Answered by Jan on March 15, 2017 at 01:41 PM

    The uploaded files will remain on our server as long as the form submission exists. It means that if you deleted the submission, the attachment will be deleted as well. Also, if you delete a form, all submissions from that form will be deleted as well.

    We do have an integration with Google Drive and Dropbox. Please refer to these guides:

    Hope that helps. If you have any questions, let us know.Thank you.