- DAVISMVCAsked on March 15, 2017 at 11:26 AM
This form is received into an RT queue called firstname.lastname@example.org by the submitter. The RT queue sends an autoreply but the response goes to email@example.com and not the actual submitter. We need the autoreply from RT queue to send the confirmation response to the actual sender. How can this be accomplished or is this possible, thanks.
Please respond to firstname.lastname@example.org, thanks.
- JotForm SupportKiranAnswered on March 15, 2017 at 02:05 PM
As I tested it, the reply-to function from the notification received on a web-based email like Gmail, it is adding the email field recipient normally.
Could you try testing it using Gmail and see if that works for you? Let us know if you need any further assistance. We will be happy to assist.
- DAVISMVCAnswered on March 16, 2017 at 03:35 PM
Actually, we would like the submitters email to be recognized in the from field of the email instead of Jotformnoreply@jotform.com. Also we would not use gmail but our company email address/employee. Suggestions, thanks.
- JotForm SupportKiranAnswered on March 16, 2017 at 04:50 PM
we would like the submitters email to be recognized in the from field of the email instead of Jotformnoreply@jotform.com
When you click on Reply-To, the From email address will be automatically changed to your email address.
Also we would not use gmail but our company email address/employee.
Could you let us know if you are using any Email client like Outlook, etc which may be causing the issue? If your company email has a web interface, could you try logging into it an see if that works?
We are using outlook and I will verify if the company has a web interface, thanks.
- JotForm SupportKiranAnswered on March 17, 2017 at 11:56 AM
Ok. Please let us know if the issue still persists with the web interface so that we can take a look again.