What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do our email addresses keep going to the bounce list?

    Asked by portsmouthsign on March 15, 2017 at 11:50 AM

    We are having notification problems.  Our notification email addresses keep sorting into your bounce list.  Every time either we or Jotform remove them, they pop back up on there.  Is there a way to permanently remove our email addresses from the bounce list so we don't have to keep doing this every week?

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    JotForm Support

    Answered by david on March 15, 2017 at 02:11 PM

    Addresses are placed on our bounce list due to rejecting emails.  This can be due to spam filtering, blocking our sending IP's or even if the inbox is full.

    To ensure your email provider is not blocking the emails, you can have them whitelist our sending IP's:


    Or you can send the notifications from your own address via SMTP: