New client payment issue (Indonesia)

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    MCCruz
    Asked on March 15, 2017 at 12:57 PM

    A new client payment issue (from Indonesia Bank). They claim jotform won't take the info/payment. Using Stripe integration, payment never made it to Stripe. Please advise?

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    BDAVID
    Answered on March 15, 2017 at 02:52 PM

    Is there any error message received? Please ask the client to make sure his credit card credentials are correct. He may also contact his bank for further help, or try using a different credit card.

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    MCCruz 
    Answered on March 16, 2017 at 07:26 PM

    Hi,

    please see the error message that the client got

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    BDAVID
    Answered on March 16, 2017 at 10:01 PM

    Have you received any other report where another user has received the same error when attempting to pay? If not, please ask your client to try with a different credit card.