- MCCruzAsked on March 15, 2017 at 12:57 PM
A new client payment issue (from Indonesia Bank). They claim jotform won't take the info/payment. Using Stripe integration, payment never made it to Stripe. Please advise?Page URL:
- JotForm SupportBDAVIDAnswered on March 15, 2017 at 02:52 PM
Is there any error message received? Please ask the client to make sure his credit card credentials are correct. He may also contact his bank for further help, or try using a different credit card.
- MCCruzAnswered on March 16, 2017 at 07:26 PM
please see the error message that the client got
- JotForm SupportBDAVIDAnswered on March 16, 2017 at 10:01 PM
Have you received any other report where another user has received the same error when attempting to pay? If not, please ask your client to try with a different credit card.