What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New client payment issue (Indonesia)

    Asked by MCCruz on March 15, 2017 at 12:57 PM

    A new client payment issue (from Indonesia Bank). They claim jotform won't take the info/payment. Using Stripe integration, payment never made it to Stripe. Please advise?

    Page URL:

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    JotForm Support

    Answered by BDAVID on March 15, 2017 at 02:52 PM

    Is there any error message received? Please ask the client to make sure his credit card credentials are correct. He may also contact his bank for further help, or try using a different credit card.

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    Answered by MCCruz  on March 16, 2017 at 07:26 PM


    please see the error message that the client got

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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 10:01 PM

    Have you received any other report where another user has received the same error when attempting to pay? If not, please ask your client to try with a different credit card.