What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to verify PayPal Pro account because MXN currency is unsupported?

    Asked by bpfna on March 15, 2017 at 02:57 PM

    Hi,

    I'm trying to make a payment form that accepts Mexican pesos for an event my organization is having this summer. Our event will be in Mexico, so we're hoping that many of our members from Mexico will be able to attend, therefore, we wanted to offer the option to pay in this currency. A couple weeks ago we worked it out with PayPal to accept payments on our account in pesos. However, when I go to verify the PayPal Pro account on Jotform, it says the currency is unsupported.

    Here is a link to the form: https://form.jotform.us/bpfna/bpfna-mxn

    I also included a screen shot of what currencies we accept on PayPal (it's not a ton of information, but I didn't want to include amounts I guess...).

    I guess I'm just trying to see if this is something that can be remedied through Jotform or if it's something with PayPal. 

    We're hoping to upgrade our Jotform account to a paid account, but that would be useless if we can't figure out how to accept payments in pesos on here.

    Thanks!

    Allison Paksoy

    Page URL:
    https://form.jotform.us/bpfna/bpfna-mxn

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike on March 15, 2017 at 06:28 PM

    As far as I understand, PayPal does not support MXN currency for direct credit card payments via PayPal Pro. You can check this in their documentation here:

    https://developer.paypal.com/webapps/developer/docs/classic/api/currency_codes/

    (see 'Multi-currency support for direct credit card products')

    Our PayPal Pro credit card transactions are processed as a 'Website Payments Pro API Solution' payment type.

    You can check with PayPal Support to make sure that MXN currency is not supported.

    However, the MXN currency should be supported for PayPal payment type (different from direct credit card payments).

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by bpfna on March 16, 2017 at 08:19 AM

    Thanks! So my next question is what should I do to make the form usable? I'm guessing leaving it as is won't work since the Pro account can't be verified. Should I switch to the regular PayPal option instead of Pro? Also would this mean that everyone paying in pesos would need a PayPal account?

    Thanks again!

    Allison

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 16, 2017 at 12:09 PM

    You could either hide the credit card payment section on your PayPal Pro integration or switch to PayPal Standard integration, this will also require your users to have a PayPal account to proceed with the payment, though I could enable the guest checkout option so they could also pay without having an account, this is not enabled by default. 

    To enable guest checkout in PayPal:

    1. Sign in to your PayPal account

    2. Click the Profile icon at the top right.

    3. Click Profile and settings.

    4. Click My Selling Tools or My Selling Preferences under My Profile on the left.

    Note: This button might differ depending on your PayPal account.

    5. Click Update next to Website Preferences.

    6. Select On under PayPal Account Optional.

    7. Click Save.

    Hope this helps.