I am trying to reset my account password

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    Linda Starr 
    Asked on March 15, 2017 at 02:58 PM

    I am I am trying to reset my account password and every time I reset the password, not email link gets emailed to me. I have tried everything I can think of. Can you just set the password to something and tell me what it is please?

     

    Thanks!

     

     

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    david
    Answered on March 15, 2017 at 05:43 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I sent the reset email once again and it looks to have gone through this time.  Check your inbox, it should be there.