What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Form (Authorize.net) Error: PCI Error.

    Asked by starsandstripesmgmt on March 15, 2017 at 03:35 PM


    I tried checking with authorize and they say the problem is not on their end. When trying to submit a payment on my form I receive this error message:

    PCI :: Error during transaction This transaction cannot be accepted.



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    JotForm Support

    Answered by Welvin on March 15, 2017 at 06:57 PM

    The current keys in the configuration seem to be working. Please try removing the payment field and add it again. If you are in the version 4 builder, the product items will be automatically added, and you just need to add the keys again. If that won't work, please reach out to Autorize.net about this matter and ask them if your keys are still working and what can you do about the error.