What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When we receive the email with the registration info it has info we don't need

    Asked by skybacher on March 15, 2017 at 03:56 PM

    We have selected hide empty fields but we still get rows of empty fields in the email.  If one camper registers we only want to see one campers info.

    Page URL:
    https://form.jotform.us/skybacher/70515652869162

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 15, 2017 at 07:12 PM

    I've cloned your form and I can see what you're referring to; however, I have added a new email notification to my form and without editing it, I submitted the form, when I received the email notification the empty fields were not showing up. 

    So what I would suggest you is to add a new email notification and avoid to make changes to the default template, that would break the empty fields feature. If that works you could then delete the old notification. 

    Hope this helps.