What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just created my first form and when I try to preview it, it says it cannot be found and is disabled?

    Asked by Anldsmom on March 15, 2017 at 03:56 PM

    I tried clicking on enable in the More pull down menu on the main page, but only disable was an option.  So I disabled it and then re enabled it, but still no go.  Could you please tell me what I'm doing wrong?

    Page URL:

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    JotForm Support

    Answered by Kevin_G on March 15, 2017 at 07:19 PM

    This happens when you're asking for info that goes against our terms; however, I've reviewed your form and I can see you're not asking for such info so I have reactivated your account. 

    I would also like to share you the link to our Terms of Use so you avoid to get your forms suspended due to phishing suspicious. 

    Do let us know if you have any question.