Google Docs Integration - Some form submissions not populating GDocs spreadsheet

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    atlasadvisors
    Asked on June 23, 2012 at 11:40 AM

    In the past few days, some form submissions have not been populating the GDoc spreadsheet.  The integration appears to be correctly set up, because some do come though to GDocs just fine, but some do not.  Any ideas why we aren't receiving ALL form submission to GDocs??

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    jonathan
    Answered on June 23, 2012 at 05:52 PM

    Hi,

    It will help us much in investigating this if we can have some specific information about it.

    Will you be able to share with us which form, the submission email and reports, and the google spreadsheet that shows the discrepancies? A screen capture of the information (i.e the submission reports vs. the gdoc spreadsheet conflicting data) can help a lot.

    Maybe the type of data or the form field have some invalid character that prevents some submission not to get through the spreadsheet... We have a similar issue a while back which have a ticket already, but I think its better if we can confirm first that this have a similar issue at that.

    Will await for your update. Thanks.