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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our form was working and now it is disabled and won't let us post the link

    Asked by haylee  on March 15, 2017 at 06:10 PM

    It says it's enabled, but says form not found.

    Page URL:
    https://form.jotform.us/60485955399171

  • Profile Image
    JotForm Support

    Answered by Aury on March 15, 2017 at 08:59 PM

    Hello,

    The account where the above indicated form is built, is autosuspended by our anti phishing filter, because your form All Star Packet - Credit Card Authorization Form  is asking for credit card information in plain text fields.

    Please be aware that this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations

    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    I have removed the guilty fields on the form and reactivate your account.
    Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.