What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My jotform acount suspended

    Asked by Masmudi on June 23, 2012 at 03:14 PM

    My jotforma count "masmudiform" have been suspended, i dont anderstand why, please i need a solution as soon as posible,i have like 60 forms y my acount :( . thanks.

    Page URL:
    http://masmudi.com/contact.html

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    Answered by gori-mathew on June 23, 2012 at 03:33 PM

    Hi;

    We are truly sorry about this. You form was mistakenly suspended by our system due to a possible phishing form found on your account. I have now unsuspended it after finding no violations of our Terms. Your account should be fine now.

    Thanks for your understanding and apologies for the inconveniences caused.


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    Answered by nadia napoles on July 20, 2012 at 02:46 AM

    mr masmudi I had the same problem today now i dont have 60 forms but 1 and I was only trying this jotform, can anyone recommend an alternate solution this is no good business to suspend accounts for no reason. Thanx

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    JotForm Support

    Answered by idarktech on July 20, 2012 at 02:59 AM

    @Nadia,

    I have already responded to your email. Please check and let us know if you have any questions. Thanks!

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    Answered by guest_23172844296055 on November 19, 2012 at 11:49 AM

    Hi, Ive the same problem today, my acount it suspended please i need a solution, i have another Premium acount "yacursos" with jotform with no problems, by I dont want to mix them. the acoutn whit the problem es "masmudiform" thanks for resolving the problem.

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    Answered by pinoytech on November 19, 2012 at 11:57 AM

    @guest_23172844296055,

    We apologize for the inconvenience that may have caused. I've already re-activated your account after finding, none of your form violates our terms of used.

    Thank you!