My jotform acount suspended

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    Masmudi
    Asked on June 23, 2012 at 03:14 PM

    My jotforma count "masmudiform" have been suspended, i dont anderstand why, please i need a solution as soon as posible,i have like 60 forms y my acount :( . thanks.

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    gori-mathew
    Answered on June 23, 2012 at 03:33 PM

    Hi;

    We are truly sorry about this. You form was mistakenly suspended by our system due to a possible phishing form found on your account. I have now unsuspended it after finding no violations of our Terms. Your account should be fine now.

    Thanks for your understanding and apologies for the inconveniences caused.


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    nadia napoles
    Answered on July 20, 2012 at 02:46 AM

    mr masmudi I had the same problem today now i dont have 60 forms but 1 and I was only trying this jotform, can anyone recommend an alternate solution this is no good business to suspend accounts for no reason. Thanx

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    idarktech
    Answered on July 20, 2012 at 02:59 AM

    @Nadia,

    I have already responded to your email. Please check and let us know if you have any questions. Thanks!

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    guest_23172844296055
    Answered on November 19, 2012 at 11:49 AM

    Hi, Ive the same problem today, my acount it suspended please i need a solution, i have another Premium acount "yacursos" with jotform with no problems, by I dont want to mix them. the acoutn whit the problem es "masmudiform" thanks for resolving the problem.

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    pinoytech
    Answered on November 19, 2012 at 11:57 AM

    @guest_23172844296055,

    We apologize for the inconvenience that may have caused. I've already re-activated your account after finding, none of your form violates our terms of used.

    Thank you!