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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    porquê não consigo acessar minha conta?

    Asked by Paulo Fernando  on March 15, 2017 at 09:49 PM

    Perdi acesso a minha conta, a mesma parece bloqueada, não consigo nem fazer UPGRADE na mesma necessidade de ajuda urgente

    a NA
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    JotForm Support

    Answered by Chriistian on March 16, 2017 at 02:19 AM

    Your account (pfsantos1) was auto-suspended by our Phishing detector.  That's why you can't login to your account. I checked your forms and I noticed that the form (http://www.jotformz.com/form/61065669180661) has a high-level score of phishing. This is because there is a label (GERADOR) GENERATOR on the form. Please note that using such labels on the form will trigger our phishing tool and it will automatically suspend your account. Please see our Terms of Use for more info: Terms of Use. Other than that, I can't seem to find any other reasons why your account has been suspended. With that in mind, I have now removed the label and re-activated your account.

    If you need further assistance, please let us know.