I select the "Create PDF" option but it doesn't go past "working"?

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    Aescley
    Asked on March 15, 2017 at 11:00 PM

    Hello,

     

    Not sure if this is because of something I did, but when I try to turn one of my forms into a PDF, it just spins at the 'working' stage and doesn't generate a pdf like it has previously. Any suggestions?

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    Chriistian
    Answered on March 16, 2017 at 03:26 AM

    I cloned your form (https://www.jotform.com/70723727462256) and tried to create a PDF version of it. I was able to generate the PDF version of the form without an issue.

     

    If you are not able to generate a PDF version of your form. Can you please try to convert your form using the JotForm fillable PDF Form Creator instead? You can find it here: https://www.jotform.com/fillable-pdf-form-creator/

    If the issue still persists, please clear your form's cache and browser's cache and please try again to see if this works.

    Let us know if you need further assistance.
    Regards.