What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I select the "Create PDF" option but it doesn't go past "working"?

    Asked by Aescley on March 15, 2017 at 11:00 PM



    Not sure if this is because of something I did, but when I try to turn one of my forms into a PDF, it just spins at the 'working' stage and doesn't generate a pdf like it has previously. Any suggestions?

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    JotForm Support

    Answered by Chriistian on March 16, 2017 at 03:26 AM

    I cloned your form (https://www.jotform.com/70723727462256) and tried to create a PDF version of it. I was able to generate the PDF version of the form without an issue.


    If you are not able to generate a PDF version of your form. Can you please try to convert your form using the JotForm fillable PDF Form Creator instead? You can find it here: https://www.jotform.com/fillable-pdf-form-creator/

    If the issue still persists, please clear your form's cache and browser's cache and please try again to see if this works.

    Let us know if you need further assistance.