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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Added PayPal question in form but it is not being displayed in live form.

    Asked by photographybyriccardo on March 16, 2017 at 01:03 AM

    Hi guys!! Ive been trying to add paypal to one of my forms and I'm having a bit of trouble. When I drag the icon over to the form, it shows there and allows me to add my information into it but when I click the "preview form" tab, that field doesn't show on the form. I've been removing the field and trying to add it again, but I'm not getting anywhere fast, so I thought I'd better ask. The link to the form is



    At the moment, it's not on my website so I have left that field below blank as I need to get this fixed before I can get it up again. I'm asuming that because I tried adding it as normal Paypal, then removed it and added Paypal Pro and then went back to normal Paypal that I may have mucked something up...but I can't figure out how to undo the damage I've done...so I thought I'd better ask the experts!


    Thank you!





  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 16, 2017 at 04:03 AM

    Hello Ric,

    I'm sorry for the trouble caused to you. 

    I added the PayPal payment question back to your form and it is being displayed correctly on your live form. Please check the screenshot below:

    You may like to edit your PayPal payment question and integrate it with your own PayPal account. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by photographybyriccardo on March 16, 2017 at 06:46 AM
    Thank you so much! It was probably a quick fix too huh...that I spent 2 days on trying to fix!
    Your help is much appreciated.
    Photography By Riccardo
    25 Milton St, Bell Park
    PH: 5277 2221
    2016 Gold Award winner &
    Judges Choice Award winner
    with the Society of Wedding &
    Portrait Photographers U.K
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 16, 2017 at 07:52 AM

    Hello Ric,

    You are welcome. I am glad to know that your issue is resolved.

    Do get back to us if the issue persist and we will report it to our backend team.

    Thank you!