Added PayPal question in form but it is not being displayed in live form.

  • Profile Image
    photographybyriccardo
    Asked on March 16, 2017 at 01:03 AM

    Hi guys!! Ive been trying to add paypal to one of my forms and I'm having a bit of trouble. When I drag the icon over to the form, it shows there and allows me to add my information into it but when I click the "preview form" tab, that field doesn't show on the form. I've been removing the field and trying to add it again, but I'm not getting anywhere fast, so I thought I'd better ask. The link to the form is

    https://www.jotform.com/build/70598130700855#preview

     

    At the moment, it's not on my website so I have left that field below blank as I need to get this fixed before I can get it up again. I'm asuming that because I tried adding it as normal Paypal, then removed it and added Paypal Pro and then went back to normal Paypal that I may have mucked something up...but I can't figure out how to undo the damage I've done...so I thought I'd better ask the experts!

     

    Thank you!

     

    Ric

     

     

  • Profile Image
    ashwin_d
    Answered on March 16, 2017 at 04:03 AM

    Hello Ric,

    I'm sorry for the trouble caused to you. 

    I added the PayPal payment question back to your form and it is being displayed correctly on your live form. Please check the screenshot below:

    You may like to edit your PayPal payment question and integrate it with your own PayPal account. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    photographybyriccardo
    Answered on March 16, 2017 at 06:46 AM
    Thank you so much! It was probably a quick fix too huh...that I spent 2 days on trying to fix!
    Your help is much appreciated.
    Ric
    Photography By Riccardo
    25 Milton St, Bell Park
    PH: 5277 2221
    www.riccardo.com.au
    2016 Gold Award winner &
    Judges Choice Award winner
    with the Society of Wedding &
    Portrait Photographers U.K
    ...
  • Profile Image
    ashwin_d
    Answered on March 16, 2017 at 07:52 AM

    Hello Ric,

    You are welcome. I am glad to know that your issue is resolved.

    Do get back to us if the issue persist and we will report it to our backend team.

    Thank you!