What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I cancel my current subscription and get a recent refund?

    Asked by linhperfumehcm on March 16, 2017 at 02:12 AM

    I accidentally paid $190 1 hour ago to continue my subscription. However, I realised I no longer need to use the service provided by Jotform. Is there anyway I can cancel this subscription and get a refund? I have not used any service from Jotform after paying for my subscriptions. Please get back to me ASAP.

    Thanks in advance! 

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    JotForm Support

    Answered by Nik_C on March 16, 2017 at 04:14 AM


     I refunded your payment and out your account back to Free plan. 

    If you have any further questions please let us know.

    Thank you!