What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why all my forms are disabled?

    Asked by A001 on March 16, 2017 at 02:20 AM
    Sorry, my account seems to be locked on this issue, I am trying to add a new form which required authentication to fill in the form, then all of my form are disabled, can you please help to check?
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    JotForm Support

    Answered by ashwin_d on March 16, 2017 at 02:28 AM

    Hello,

    I did check your account "A001" and did not find any issue with that. It seems you have one another account with username "brian_chung" which is suspended by our anti-phishing system. 

    I did check your form "Clone of Password protected form" and it seems you have added conditions to show the reset of the form based on the text entry in "Key" field. I would suggest you to please edit your form title and remove the password text.

    For now, I have activated your account and all your forms are back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!