What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still no refund in my Paypal account

    Asked by donpearson61 on March 16, 2017 at 06:02 AM

    On 27 February you said I could expect refund payment to appear on my Paypal account in next few days.  Nothing has appeared.  You say payment has been processed, so can you please let me know what is going on.  How much you are refunding and when I can expect payment.  Thank you

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    JotForm Support

    Answered by ashwin_d on March 16, 2017 at 07:44 AM

    Hello donpearson61,

    Upon checking our records, I found that $190 refund request was forwarded to our billing team and refund was also processed as well. 

    I am forwarding a request to our billing team to track the status of the refund. We will get back to you as soon as we have any update from them.

    Thank you!